Shipping Cost
Auspost and Startrack do all our deliveries as they have proved to be the most reliable.
Rates are calculated as a direct quote by Auspost/Startrack in the checkout based on the weight of your order and distance to travel. We charge shipping at cost price rather than inflate our product prices to hide it.
Please note that Startrack can't deliver to P.O. Boxes. If your delivery cost is on the high side with a P.O. Box via Auspost, try adding your street address so you can see Startracks rates as well. Sometimes they come in cheaper for heavier orders.
Delivery timeframe
All orders are shipped from our Warehouse in Glenhaven (NW Sydney) without delay* and shipping can take between 3-10 days depending on your location.
Metro Area deliveries are usually within 2-4 days.
You will receive full tracking details via email once your order has been dispatched.
Safe Drop or Signature Required
We are now sending lower value orders out with safe drop allowed, to make it more convenient for our customers. Higher value orders we require a signature so that it doesn't go missing.
Urgent Deliveries
If you need it urgently, please choose Express Post. This will move you to the front of the packing queue and we will do our best to get it out the door the same day or the next.
*delays may occur when we have a large influx of orders but this is the exception and most of the time your order is packed the same day (or the following) and on its way.
Can locals pickup from the warehouse?
Unfortunately not. Our new mega warehouse is in a secure gated complex and the owners have strictly requested that we don't have any public access to the warehouse. We have to abide by those rules.